|
Return
to Previous Page
We hope that you will be 100%
satisfied with your purchase.
If you have any questions about the
performance of a product, please contact us. If within 30 days upon
receipt you are not satisfied with your order, please contact us by
calling Customer Service or email us for instructions.
Shipping
Information
Return Policy
If within 30 days upon ordering you are not
satisfied with your order, please contact Customer
Service for return instructions. No exchanges/returns after
30 days of purchase.
Please examine all products upon receipt. If the
package shows signs of damage, do not accept the
shipment unless you can determine that the product
inside is actually undamaged. Damaged shipments must
be reported to Customer Service and the Carrier
within 72 hours of receipt. A signature may be
required for acceptance of delivery.
Important: Merchandise returned without a Return
Merchandise Authorization (RMA) number issued by
Customer Service, or shipped back to the wrong
location, will not be accepted.
Return Policy Requirements:
1) Please call Customer Service or
email for an RMA number (valid for 15 days) and a
return shipping address. The RMA# is to be placed on
the outside package. Enclose a signed copy of this
form. Items cannot be shipped back to some outbound
distribution warehouses. Any returns sent to those
locations will be refused, and you will be subject
to additional shipping fees.
2) All returnable items must be in
"unused" or "as new saleable"
condition in the original box or packaging including
the manuals, accessories, warranty information, and
filters (if applicable).
3) Once the returned item is verified to be in
"unused" or "as new saleable"
condition, applicable credit will be issued to the
customer's credit card. Customers should allow 30
days for a refund to appear on their statements.
*** Return Policy ***
Customers requesting returns within 30 days of order
date in "As New Saleable Condition" will
be issued a refund of the product cost only, and is
subject to a 20% restocking fee, which will be
deducted from the customer's refund, subject to the
conditions below. Customers are responsible for both
outbound and return shipping and handling expenses.
If items are not returned in "As New Saleable
Condition", a 25% restocking fee will be
deducted from the customer's refund in addition to
any maintenance or repair fees.
Returns received without an authorized RMA or after
30 days or Delivery Refusal will not be accepted. If
any item is accidentally accepted, you will be
contacted once to make arrangements for return
shipping, then the item will be treated as
abandoned.
Report incorrectly filled orders immediately to
Customer Service. Corrected orders will be shipped
promptly. Return shipping will be reimbursed to
customer.
If goods are cancelled BEFORE THEY ARE SHIPPED
(usually 24-48 hours from order placement), the
order is cancelled and no charges are applied to the
customer. If items have been shipped at the time of
cancellation, customers are responsible for both
outbound and return shipping and handling expenses.
In some cases, a restocking fee may also be applied.
Made to order and custom orders are NEVER
returnable.
Expedited shipping at the customer's request is
non-refundable.
I have read and agree to the above return policy:
Sign Name: ___________________________
Print Name: ___________________________
Date:___________
Privacy Policy and
Website Security
We have created this
privacy statement in order to demonstrate our firm commitment to
privacy. The following discloses our information gathering and
dissemination practices for our website.
Contact Information
The customer's contact information is used to get in touch with the
customer when necessary and for delivering the product. We use your
e-mail address only when we are confirming your Internet order or
notifying you of the status of your order. We also have put in place
privacy protection control systems designed to ensure that your
personal data including your billing and account information remain
safe and private. We do not disperse your unique demographic
information, i.e. we will not sell or give away your name, address,
phone number or email address. If you need to modify your personal
information at any time, you can call us or email us and we will
update our database.
Navigational History/Cookies
Dovetail uses aggregate information from demographic surveys and
traffic patterns to customize our site. State-of-the-art comparison
technology allows us to use this information to make recommendations
based on previous traffic patterns and purchases. Dovetail uses
information only on an aggregate level and does not track
information about individuals. Aggregate information may be shared
with partners of Dovetail to plan advertising promotions. We do not
share any individual information. In addition, Dovetail only uses
cookies to help provide our visitors with a better experience on our
site. A cookie is a small piece of information that web sites use to
remember information about users. Dovetail uses two types of cookies
to recognize our members and remember shopping list items: (1)
transient cookies provide continuity from page to page and store
information such as your shopping list to simplify checkout but not
personally identifying information; (2) persistent cookies identify
members after their first visit and remain on the hard drive of a PC
to allow a user to enter our site without having to log in on every
visit. You can disable your cookies at any time through your browser
options.
Members Mailing List
For those of you who opted in to join the Dovetail, we do not make
our email list available to other companies. We publish an email
newsletter on occasion full of informational articles about our
products. We also make you aware of this month's new or featured
products in our online store. We let you know about any money saving
specials in our store or pass along any free offers that
manufacturers want to offer to our membership. There is an "opt
out" website link at the bottom of each newsletter if you
decide that you do not want to receive any further issues.
Order Security
All online transactions in our store are handled with
industry-standard Secure Sockets Layer (SSL) encryption. When you
enter your credit card number and personal information into the
order form, it is transmitted across the Internet in an encrypted
(scrambled) form, then decoded when it gets to us. This provides a
secure online shopping environment for you, our valued customer. We
also provide a form that you can print, fill in and send to us. You
may also call in an order by telephone.
Payment Methods/Shopping Guarantee
Dovetail accepts VISA, Mastercard, Discover and American Express
credit cards for online payment of merchandise and will accept
personal checks and ship order when funds clear. (contact Dovetail
for details). We guarantee that every online transaction you make
will be safe. Under the Fair Credit Billing Act, your bank cannot
hold you liable for more than $50.00 of fraudulent charges. In the
event of unauthorized use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and
procedures.
Your Comments
Sometimes our customers are inspired to tell us about a product that
they purchased from the Dovetail that they really thought made a
difference in their lives. We encourage this, as we love to hear
from you, and your comments help us improve our service and product
offerings. We occasionally share comments we receive via our
website; rest assured, we do not publish any last names or specific
address information that may identify you. We also take note of any
problems that you may have encountered with a product or service and
either get the problem fixed if possible or remove the product from
our offerings. We will remove products from our store if the
workmanship or quality is less than what we want to offer our
customers.
Other Site Links
This site contains links to other sites. We are not responsible for
the privacy practices or the content of such Web sites.
Message Boards
This site may make message boards available to its members within
our main site. Please remember that any information that is
disclosed in these areas becomes public information for the rest of
the members. Non members cannot view this information. We reserve
the right to edit or remove any content that we deem inappropriate
for this venue.
Contacting the Web Site
If you have any questions about this privacy statement, the
practices of this site, or your dealings with this Web site, you can
contact us at your convenience.
Disclaimer
Legal Notices
Terms And Conditions Of Use
Please Read These Terms Carefully Before Using This Site
This Web site is provided by Dovetail and may be used for
informational purposes and product purchases only. By using the site
or downloading materials from the site, you agree to abide by the
terms and conditions set forth in this notice. If you do not agree
to abide by these terms and conditions do not use the site or
download materials from the site.
Limited License
Subject to the terms and conditions set forth in this Agreement, Dovetail
grants you a non-exclusive, non-transferable, limited right to
access, use and display this site and the materials thereon. You
agree not to interrupt or attempt to interrupt the operation of the
site in any way.
Dovetail authorizes you to view and download the information
("Materials") at this Web site ("Site") only for
your personal, non-commercial use. This authorization is not a
transfer of title in the Materials and copies of the Materials and
is subject to the following restrictions: 1) you must retain, on all
copies of the Materials downloaded, all copyright and other
proprietary notices contained in the Materials; 2) you may not
modify the Materials in any way or reproduce or publicly display,
perform, or distribute or otherwise use them for any public or
commercial purpose; and 3) you must not transfer the Materials to
any other person unless you give them notice of, and they agree to
accept, the obligations arising under these terms and conditions of
use. You agree to abide by all additional restrictions displayed on
the Site as it may be updated from time to time. This Site,
including all Materials, is copyrighted and protected by worldwide
copyright laws and treaty provisions. You agree to comply with all
copyright laws worldwide in your use of this Site and to prevent any
unauthorized copying of the Materials. Except as expressly provided
herein, Dovetail does not grant any express or implied right to you
under any patents, trademarks, copyrights or trade secret
information.
Disclaimer
THE MATERIALS MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. Dovetail
DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR
THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER
INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. YOU
ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE,
STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. Dovetail
RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR
OMISSIONS IN ANY PORTION OF THE SITE. Dovetail MAY MAKE ANY OTHER
CHANGES TO THE SITE, THE MATERIALS AND THE PRODUCTS, PROGRAMS,
SERVICES OR PRICES (IF ANY) DESCRIBED IN THE SITE AT ANY TIME
WITHOUT NOTICE.
THIS SITE, THE INFORMATION AND MATERIALS ON THE SITE, ARE PROVIDED
"AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR
IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR
PURPOSE. SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Third Party Sites
As a convenience to you, Dovetail may provide, on this Site, links
to Web sites operated by other entities. If you use these sites, you
will leave this Site. If you decide to visit any linked site, you do
so at your own risk and it is your responsibility to take all
protective measures to guard against viruses or other destructive
elements. Dovetail makes no warranty or representation regarding,
and does not endorse, any linked Web sites or the information
appearing thereon or any of the products or services described
thereon. Links do not imply that Dovetail or this Site sponsors,
endorses, is affiliated or associated with, or is legally authorized
to use any trademark, trade name, logo or copyright symbol displayed
in or accessible through the links, or that any linked site is
authorized to use any trademark, trade name, logo or copyright
symbol of Dovetail or any of its affiliates or subsidiaries.
External Links to the Site
All links to the Site must be approved in writing by Dovetail,
except that Dovetail consents to links in which: (i) the link is a
text-only link containing only the name "Testing Kits";
(ii) the link "points" only to www.testing-kits.com
and not to deeper pages;(iii) the link, when activated by a user,
displays that page. full-screen in a fully operable and navigable
browser window and not within a "frame" on the linked
website; and (iv) the appearance, position, and other aspects of the
link may neither create the false appearance that an entity or its
activities or products are associated with or sponsored by Dovetail
nor be such as to damage. or dilute the goodwill associated with the
name and trademarks of Dovetail or its Affiliates. Dovetail reserves
the right to revoke this consent to link at any time in its sole
discretion.
Information Provided By You
Any personally identifiable information you may provide to Dovetail
via this Site is protected by the Privacy Policy associated with
this Site. Dovetail does not want you to, and you should not, send
any confidential or proprietary information to Dovetail via the
Site. You agree that any information or materials that you or
individuals acting on your behalf provide to Dovetail will not be
considered confidential or proprietary. By providing any such
information or materials to Dovetail, you grant to Dovetail an
unrestricted, irrevocable, worldwide, royalty-free license to use,
reproduce, display, publicly perform, transmit and distribute such
information and materials, and you further agree that Dovetail is
free to use any ideas, concepts or know-how that you or individuals
acting on your behalf provide to Dovetail. You further recognize
that Dovetail does not want you to, and you warrant that you shall
not, provide any information or materials to Dovetail that is
defamatory, threatening, obscene, harassing, or otherwise unlawful,
or that incorporates the proprietary material of another.
Limitations of Damages
IN NO EVENT SHALL Dovetail OR ANY OF ITS SUBSIDIARIES BE LIABLE TO
ANY ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER
DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS
INTERRUPTION, LOSS OF INFORMATION OR PROGRAMS OR OTHER DATA ON YOUR
INFORMATION HANDLING SYSTEM) THAT ARE RELATED TO THE USE OF, OR THE
INABILITY TO USE, THE CONTENT, MATERIALS, AND FUNCTIONS OF THE SITE
OR ANY LINKED WEBSITE, EVEN IF Dovetail IS EXPRESSLY ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
Changes
Dovetail reserves the right, at its sole discretion, to change,
modify, add or remove any portion of this Agreement in whole or in
part, at any time. Changes in this Agreement will be effective when
notice of such change is posted. Your continued use of the Site
after any changes to this Agreement are posted will be considered
acceptance of those changes.
Dovetail may terminate, change, suspend or discontinue any aspect of
the Dovetail Site, including the availability of any features of the
Site, at any time. Dovetail may also impose limits on certain
features and services or restrict your access to parts or all of the
Site without notice or liability. Dovetail may terminate the
authorization, rights and license given above and, upon such
termination, you shall immediately destroy all Materials.
International Users and Choice of Law
This Site is controlled, operated and administered by Dovetail from
its offices within the United States of America. Dovetail makes no
representation that materials at this site are appropriate or
available for use at other locations outside of the United States
and access to them from territories where their contents are illegal
is prohibited. You may not use the Site or export the Materials in
violation of U. S. export laws and regulations. If you access this
Site from a locations outside of the United States, you are
responsible for compliance with all local laws. These Terms and
Conditions of use shall be governed by the laws of the State of
Montana, without giving effect to its conflict of laws provisions.
This Agreement constitutes the entire agreement between Dovetail and
you with respect to your use of the Site. Any cause of action you
may have with respect to your use of the Site must be commenced
within one (1) year after the claim or cause of action arises. If
for any reason a court of competent jurisdiction finds any provision
of the Agreement or portion thereof, to be unenforceable, that
provision shall be enforced to the maximum extent permissible so as
to effect the intent of the Agreement, and the remainder of this
Agreement shall continue in full force and effect.
Privacy Policy
The Dovetail is committed to protecting any personal information
that you may provide to us. In particular, we believe it is
important for you to know how we treat information about you that we
may receive from this Web site.
Information Collected
In general, you can visit this Web site without telling us who you
are or revealing any information about yourself. Our web servers
collect the domain names, not the e-mail addresses, of visitors. In
addition, there are portions of this Web site where we may need to
collect personal information from you for a specific purpose, such
as to provide you with certain information you request. The
information you give us, may include your billing information, name,
address, credit card number, telephone, fax number, or e-mail
address.
This Web site is not intended for persons under 13 years of age. We
do not knowingly solicit or collect personal information from or
about children, and we do not knowingly market our products or
services to children.
Use of Collected Information
Domain name information that we collect is not used to personally
identify you and instead is aggregated to measure the number of
visits, average time spent on the site, pages viewed, etc. We use
this information to measure the use of our site and to improve the
content of our site.
When other information is collected from you, such as your name and
e-mail address, we generally let you know at the time of collection
how we will use the personal information. Usually, we use the
personal information you provide only to respond to your inquiry or
to process your request (such as to receive product information or
to be added to our mailing list). This information may be shared
with other Dovetail sub-contractors, but only if necessary to
fulfill your request or for related purposes.
We may share the personal information you provide with other
companies we have hired to provide services for us. These companies
are contractually bound to use personal information we share with
them only to perform the services we have hired them to provide. We
do not share, sell, or lease personal information about you to any
third-parties for their marketing use. We will release information
about you if you direct us to do so, if we are required by law to do
so, or in other legally limited circumstances (for example, to
protect your account from fraud).
If you register with one of Dovetail's business units online, they
may use this information to provide you with custom information
about Dovetail's offerings in support of your business needs. You
should review the privacy policy associated with that Dovetail
business' Web site for further information about that Dovetail
business' privacy practices. For example, a technology called
cookies may be used to provide you with tailored information. A
cookie is a tiny element of data that a Web site can send to your
browser, which may then be stored on your hard drive so we can
recognize you when you return. You may set your browser to notify
you when you receive a cookie.
Links to Other Sites
Dovetail's Web site may contain links to other sites such as related
products, information, Dovetail distributors and sales affiliates.
While we try to link only to sites that share our high standards and
respect for privacy, we are not responsible for the content,
security, or privacy practices employed by other sites.
Security of Collected Information
We maintain strict physical, electronic, and administrative
safeguards to protect your personal information from unauthorized or
inappropriate access. We restrict access to information about you to
those Dovetail workers who need to know the information to respond
to your inquiry or request. Workers who misuse personal information
are subject to disciplinary action.
Access to Collected Information
You may review and update the information that you provide to us
through this Web site by contacting us as described below.
Contacting Us
If you have any questions about this privacy policy, please use the
Contact Us page. We welcome your questions and suggestions about our
privacy policy.
Changes to this Policy
Please check this privacy policy periodically to inform yourself of
any changes. Although we reserve the right to modify or supplement
this privacy policy, we will provide notice to you on this Web site
of any major changes for at least 30 days following the change.
|
Portable
GFCI Outlets
